“Customer service is not a department… it’s everyone’s job.” –Anonymous
In 1984 the International Customer Service Association started “National Customer Service Week” in an effort to recognize and reward the people and companies who focused on customer service. Customer Service Week is not only a time to say thank you to our wonderful and amazing customers, but it also gives us a chance to highlight a few of our philosophies surrounding customer service and success:
- Respond quickly— to the absolute best of our ability, we want to help you, the customer, now -not later. This is why we give you the promise that requests are handled within 24 hours (pending weekends of course).
- Raise the bar— we’re always aiming to go above and beyond to ensure exceptional customer service for you. This is why we are continually providing more resources. Like the release of our updated support site, the license management portal, our new resource and content page, the refreshed product download center, and more.
- Get back to basics— we treat every customer with the golden rule, “treat those how you’d like to be treated.”
Here at Jet Reports, we deeply value our customers and partners. We want to say THANK YOU to each and every one of you. You are the biggest part of what makes this company special and without you, we wouldn’t be here!
Our partner, ArcherPoint, recently posted a fantastic blog article that epitomizes what we aspire to accomplish at every stage of our customer’s journey. It’s important that we understand your needs, issues, and objectives to ensure that we’re providing the most exceptional solutions to help you achieve your goals. We want you to succeed! Heck – we have an entire department devoted it.
Have questions? Contact Your Jet Reports Customer Success Team today!