1. Terms of Usage & Privacy Policy
  2. Consent to Data Transfer to the USA
  3. Data Protection Information under the EU GDPR

Terms of Usage & Privacy Policy

Your privacy is important to us. We do not sell your information to any third party. We use the information you give us only for our communications with you, to provide products and services you have requested, and to improve our products and services for you and all our customers.

Personal Information We Collect

When you purchase products or services, register to use a website, fill out a form, or contact Jet Global for products and services, Jet Global collects information that identifies you. This may include your name, company name, and email address. We may also sometimes collect other information that does not identify you, such as your job title, or industry.

When you use our Sites, some information is also automatically collected, such as your Internet Protocol (IP) address, your operating system, the browser type, the address of a referring web site, and your activity on our Sites. If you access the Sites from a mobile device, we may also collect information about the type of mobile device you use, your device’s unique ID, the type of mobile internet browsers you use. We treat this information as personal information if we combine it with or link it to any of the identifying information mentioned above. Otherwise, it is used in the aggregate only.

When our products are purchased we collect information about named users in accordance with our licensing. Named users are individuals who have licensing rights to use a Jet Global software product. For named users we may collect names, email addresses, Excel user name, and Windows user name and domain.

When you activate a software product from Jet Global we may collect information that identifies you in accordance with our licensing model. This information is compared against our license information of named users for authentication. During the activation process, information about the following may be sent to Jet Global via an internet connection or by email in an encrypted format: domain or computer name, Windows ID, Excel user name, MAC address, and the version of Jet Global software in use on your computer.

Credit card numbers are used for payment processing only and are not retained for any other purpose. This information is typically submitted by phone or email. When submitted by email, the email is deleted immediately after the payment is processed. For recurring billings the last 4 digits of a card number may be optionally provided by a customer. No other credit card information is retained. We do not share this information with any other parties.

Customer Experience Improvement Program

When you opt-in to our Customer Experience Improvement Program we collect statistical information about your computer and how you use our software. The information collected is anonymous and aggregated and cannot be used to identify or contact you. Jet Global does not collect sensitive information such as the results of Jet functions or the content of reports. You must opt-in to participate in this program. You can change your participation status at any time in Jet Professional by selecting:

Application Settings > General > Customer Experience Improvement Program

Note to Parents on our Privacy policy

Jet Global does not knowingly collect information from children under the age of 13 and Jet Global products and services do not target information to children under 13. Jet Global is committed to protecting the privacy needs of children and we encourage parents to take an active role in your child’s online activities and interests.

How Do We Collect the Information?

In addition to the methods noted above, when you visit our website we send “cookies” to your computer and use other technologies to enhance your online experience. A “cookie” can be either permanent (i.e., it remains on your computer until you delete it) or temporary (i.e., it lasts only until you close your browser). A “cookie” is a small text file that helps us recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and track usage behavior and compile aggregate data that can lead to website improvements. If you do not want information collected through the use of cookies, you can deny or accept the cookie feature using a simple procedure available in most browsers. If you block cookies, however, you may lose some website functionality.

How Do We Use the Information?

We do not sell your personal information to anyone for any purpose.

Jet Global collects and uses your personal information to operate and improve its sites and services. These uses include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information in addition to performing research and analysis aimed at improving our products, services and technologies.

We also use your information to help you complete a transaction or order, and to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Additionally, we may occasionally send you product surveys or promotional mailings to inform you of other products or services available from Jet Global and its affiliates, and/or share your personal information with Jet Global partners, your Jet Global’s partners of record, so they may send you information about their products and services. You can opt-out from receiving newsletters or promotional e-mail anytime via our subscription management page.

Jet Global occasionally hires other companies (vendor) to provide limited services on our behalf, such as handling the processing and delivery of mailings, or hosting websites. Those service providers will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose than for delivering the service to Jet Global in accordance with Jet Global’s instructions and policies. We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Jet Global or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Jet Global employees, customers or the public. We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets.

Accessing Your Personal Information

Some Jet Global services give you the ability to view or edit your personal information online. To help prevent your personal information from being viewed by others, you first will be required to sign in. The method(s) for accessing your personal information will depend on which sites or services you have used.

Updating your Email Preferences

You can adjust your consent to receive email from Jet Global at any time using our subscription management page.

Your Right to be Forgotten

Jet Global takes your privacy seriously. Learn more about how to submit a request to be forgotten from our systems.

How Do We Protect Your Personal Information?

Jet Global takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

When you use Jet Global Community sites the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Changes to Our Privacy Policy

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

ReportPlayer Privacy Statement

What information do we collect from our ReportPlayer application?

ReportPlayer from Jet Global doesn’t collect any personal information about you. Pretty great, huh? We created it to provide our customers with a great way to manage their Jet Global (and other Excel files).

You’re not a Jet Global customer? That’s cool – you can still use the app to manage your Excel files.

How to Contact Us

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to or by post:

Jet Global
2175 NW Raleigh Street, Suite 400
Portland, OR 97210

Consent to Data Transfer to the USA

Please note, our servers and offices are located in the United States, so your information will be transferred to, stored, or processed in the United States. While the data protection, privacy, and other laws of the United States may not be as comprehensive as those in your country, we take many steps to protect your privacy. Please note that the EU commission is of the opinion that the data protection standards in the United States are not to the data protection standard as the one in the EU.

Please be aware that also according to the findings of the European Court of Justice (ECJ) in the Schrems decision (Case C 362/14) US law does not provide adequate limitations and redress from government surveillance, especially the National Security Agency (NSA) surveillance. Also please note that the ECJ was troubled by the fact the NSA could engage in massive surveillance and that US courts have so far failed to provide a way for people to challenge that surveillance. More so, the ECJ pointed out that in the decision ACLU v. Clapper (2d. Cir. May 7, 2015), the U.S. Supreme Court held that plaintiffs’ legitimate concerns about being subjected to NSA surveillance — and even taking countermeasures to protect themselves — were insufficient to establish a concrete harm. Thus, the plaintiffs lacked standing to challenge the surveillance, and their case was dismissed. ECJ concluded that the “access enjoyed by the United States intelligence services to the transferred data therefore also constitutes an interference with the fundamental right to protection of personal data guaranteed in Article 8 of the Charter.

All this withstanding, by using our website, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and our third party service providers. This explicit consent is effective with respect to any data that we have collected, or collect, about and/or from you.

If you have any questions or comments, or if you want to update, delete, or change your consent, or you have a concern about the way in which we have handled any privacy matter, please email us to send us a message. You may also contact us by postal mail or email at:

Jet Global
2175 NW Raleigh Street, Suite 400
Portland, OR 97210
Phone: +1 503-608-3602
Fax: +1 503-624-7707

As a company from the U.S.A. we have named a representative in the Union pursuant to Art 27 GDPR:

Jet Global Danmark ApS
Lyskær 1, 3. tv. 2730 Herlev

Our internal data protection officer may be contacted at:

Jet Global
2175 NW Raleigh Street, Suite 400
Portland, OR 97210
Phone: +1 503-608-3602

Data protection information under the EU General Data Protection Regulation (GDPR)

The following information provides an overview of how we process your personal data and your rights under data protection law. Which specific data are processed and how they are used is explained below.

Who is responsible for the data processing and who can I contact in this regard?

Jet Global
2175 NW Raleigh Street, Suite 400
Portland, OR 97210
Phone: +1 503-608-3602
Fax: +1 503-624-7707

As a company from the U.S.A. we have named a representative in the Union pursuant to Art 27 GDPR.

Our internal data protection officer may be contacted at:

Jet Global
2175 NW Raleigh Street, Suite 400
Portland, OR 97210
Phone: +1 503-608-3602

What sources and data do we use?

We process the personal data that we receive from you when you fill out the form for requesting us to contact you, requesting a website resource, accessing the Jet Global License Portal and accessing a 3rd party website with the intent to communicate with Jet Global. 3rd party websites include, but are not limited to, GotoMeeting, GotoWebinar, Teachable, ScheduleOnce, LinkedIn, Google Analytics, Google Tag Manager, Google Adwords, Bing AdCenter, ClickDimensions, Microsoft Office 365 Dynamics, DialogTech, WP-Engine and Zendesk. Relevant personal data are: Your name, your address and your other contact information (telephone, e-mail address), how you arrived on our website, your preferences and activity on our website. At the time when you send your data to us, the following data will be stored: (1) your IP-address, (2) date and time of your registration, (3) your first and last name, (4) your company name, (5) your email address, (6) your phone number, (7), your country, state or province, city, and postal code, (8) the financial software you indicated that you use, (9) any comments you left within a comments form, (10) the asset name, url and buying stage of the resource you requested from our website and (11) your personal preferences and website browsing behavior.

Why do we process your data (purpose of the processing) and on what legal basis?

We process the aforementioned personal data in compliance with the provisions of the General Data Protection Regulation (GDPR) and the applicable national Data Protection Act:

For the performance of contractual obligations (article 6 (1) b) GDPR)

The processing of personal data is carried out in order to take steps prior to entering into a contract, in particular to process your request to be contacted by us.

For the purpose of safeguarding legitimate interests (article 6 (1) f) GDPR)

Where necessary, we process your data above and beyond the actual performance of our contractual obligations in order to safeguard the legitimate interests pursued by us or by a third party. Examples:

  • Asserting legal claims and mounting a defense in the event of litigation
  • Ensuring our IT security and IT operations
  • Preventing crimes
On the basis of your consent (article 6 (1) a) GDPR)

Insofar as you have granted us consent to the processing of personal data for specific purposes (e. g., transfer of data within the association /Group), the lawfulness of such processing is based on your consent. Any consent granted may be revoked at any time. This also applies to the revocation of declarations of consent that are granted prior to the entry into force of the EU General Data Protection Regulation, i.e., prior to 25 May 2018. Please be advised that the revocation will only take effect in the future and does not apply to processing carried out prior thereto.

  • We may provide suggestions to you via newsletter or an email with marketing communication. This includes the invitation or communication on industry reports and educational webinars.

Who receives my data?

Within our company, those employees are given access to your data which require them in order to perform our contractual and statutory obligations. Service providers and vicarious agents employed by us may also receive data for these purposes if they observe secrecy and our written instructions under data protection law. With regard to the transfer of data to recipients outside our company, we may only disclose information about you if we are legally required to do so, if you have given your consent and/or if processors commissioned by us guarantee compliance with the provisions of the GDPR and the applicable national Data Protection Act.

How long will my data be stored?

We process and store your personal data as long as necessary to take steps prior to entering into a contract or required by law. If the data are no longer required for entering into a contract (e.g. because you and/or we do not longer want to entertain our relationship) and statutory obligations, they are regularly deleted, unless their further processing (for a limited time) is necessary for the following purposes:

      • Compliance with records retention periods under commercial and tax law as well as preservation of evidence within the scope of statutes of limitations. The records retention periods prescribed therein range from 2 to 10 years.

What data protection rights do I have?

Every data subject has a right of access (article 15 GDPR), a right to rectification (article 16 GDPR), a right to erasure (article 17 GDPR), a right to restriction of processing (article 18 GDPR), a right to object (article 21 GDPR) and a right to data portability (article 20 GDPR). The right of access and right to erasure may be subject to the applicable national Data Protection Act. Data subjects also have a right to lodge a complaint with a supervisory authority (article 77 GDPR in conjunction with the applicable national Data Protection Act).

You may revoke your consent to the processing of personal data at any time. This also applies to the revocation of declarations of consent that are granted prior to the entry into force of the General Data Protection Regulation, i.e., prior to 25 May 2018. Please be advised that the revocation will only take effect in the future. Any processing that was carried out prior to the revocation shall not be affected thereby.

Am I under any obligation to provide data?

Within the scope of our business relationship, you must provide personal data which we are legally obligated to collect. In particular, provisions of money laundering law may require that we verify your identity before we may enter into a contract with you, for example, by means of your identity card, and that we record your name, place of birth, date of birth, nationality and your residential address. If you do not provide us with the necessary information and documents, we may not be allowed to institute or continue a business relationship with you.

Information on your right to object under article 21 of the General Data Protection Regulation (GDPR)

Ad hoc right to object

You have the right to object, on grounds relating to your particular situ¬ation, at any time to processing of personal data concerning you which is based on article 6 (1) f) GDPR (processing for the purposes of safeguarding legit¬imate interests). If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the pro¬cessing which override your interests, rights and freedoms or unless the processing is for the establishment, exercise or defense of legal claims. There are no formal requirements for lodging an objection; where possible it should be made by telephone to: +1 503-420-7367


Updated on September 7, 2018